If you’ve recently purchased a home with solar panels installed by Certasun, welcome! To ensure your system continues working smoothly and that you receive important updates, it’s important to contact Certasun as soon as possible after the sale.
WHY CONTACTING CERTASUN MATTERS
When a home with solar changes ownership, Certasun needs to update our records, so we know who to support moving forward.
Notifying us allows to:
- Set you up in our system as the new homeowner
- Confirm you inherent the correct net metering benefits on your utility bill.
- Activate your solar monitoring account so you can view production and get alerts.
- Ensure critical production data required for state incentive program compliance is not lost due to monitoring commucations being disconnected from Wi-Fi.
- Transfer applicable warranties to your name
- Provide ongoing customer support for your solar system
Even though the solar system is already installed, support, monitoring, and warranty access are not automatically transferred without communication.
WHAT TO DO AFTER PURCHASING A CERTASUN SOLAR POWERED HOME
If you’ve purchased a home with a Certasun-installed solar system, please follow the steps below:
Contact Certasun
Call (312) 638-9029 or email our Customer Success team at support@certasun.com to let us know you are the new homeowner. Reaching out early helps avoid gaps in monitoring or alerts
SHARE YOUR INFORMATION
To get you set up, we’ll ask for your full name, phone number, email address, property address, and date of sale.
MONITORING SETUP AND SUPPORT ACCESS
Once your information is added, monitoring access will be set up for you, and you’ll begin receiving important system alerts. Certasun will also be able to provide ongoing support as needed.
After the setup is complete, you’ll be able to view your system’s energy production right away.
PURCHASED vs LEASED SYSTEMS
If the solar system was purchased by the previous homeowner, Certasun will transfer applicable warranties and monitoring access once you’re set up in our system.
If the solar system is under a lease agreement, the lease itself is managed by the leasing company (such as SunStrong or Sunrun). You may need to work directly with them to complete any lease-related steps, but we can point you in the right direction.
In any case, Certasun needs to hear from you so we can update our records and coordinate monitoring and system support where applicable.
FOR ILLINOIS HOMES
Be sure to also read the Illinois Shines program guide Buying a Home That Has an Illinois Shines Solar Project. View more Illinois Shines consumer resources at: illinoisshines.com/brochures-and-other-resources/
SUMMARY
Buying a home with solar is a great benefit, but Certasun needs to know when ownership changes. If you’ve recently purchased, are in the process of buying, or have questions about a Certasun-installed solar system, contact our Customer Success team at (312) 638-9029 or support@certasun.com, and we’ll help guide you through the next steps.